Frequently asked questions
Tri-State Pest Control serves a variety of residential clients, including single-family and multi-family residences, apartments, condominiums, co-ops, condo associations, senior care facilities and nursing homes.
To serve varying needs, structures and layouts — and address the sensitive nature of residential spaces — we customize solutions and treatment programs to suit the specifics of each situation.
We also have Green Organic pest control options!
We have developed commercial pest management strategies to meet the unique needs of clients that own and manage retail chains, hotels, movie theatres, and showrooms.
Our approach combines innovative techniques and thorough inspections to ensure a pest-free environment. We understand that each commercial location and venue has distinct challenges, which is why we tailor our services to fit the specific requirements of each client. By employing integrated pest management practices, we not only address immediate concerns but also implement preventive measures to minimize future risks.
Furthermore, we stay updated with the latest industry trends and advancements, ensuring that our clients benefit from state-of-the-art solutions. Our commitment to sustainability means we utilize eco-friendly products and techniques whenever possible, aligning with the growing demand for responsible practices in pest management.
By collaborating closely with our commercial clients, we strive to foster long-term relationships built on trust, transparency, and satisfaction. Together, we create inviting spaces for customers and guests, where they can enjoy their experiences free from the nuisance of pests.
Sometimes, unexpected and unwelcome surprises may arise when dealing with a pest problem at a home or a business. To meet these needs, Tri-State’s Pest Control Client Representatives are available 24/7 to address any concerns. Our Emergency Response Teams can also solve sudden or emergent issues that occur at any point during the course of a client’s pest management treatment.
In addition to being licensed, insured, and certified, every Tri-State Pest Control technician has undergone Pest Safety Program training. In this program, our employees learn how to minimize accidents and contaminations, and avoid property damage.
The Pest Safety Program aligns with our Integrated Pest Management (IPM) Program codes and practices — and includes specialized training, such as proper pesticide disposal protocols. Tri-State Pest Control technicians are trained to ensure the safety and security of every space they treat — from inspection through to the clean-up phase.
Through speaking engagements and informational sessions, Tri-Sate Pest Control provides education and training in eco-friendly pest control methods to the staff and management teams of companies, corporations and institutions.
Instructional presentations — hosted by Tri-State Pest Control technicians — enable us to share knowledge and expertise and ensure proper maintenance of Tri-State pest control solutions. These sessions are in keeping with the core goals of our IPM Program, which stress the importance of client communication in maintaining a pest-free environment.
Yes. Tri-State Pest Control takes a personalized approach to every situation, since no two locations or problems are the same. We first listen to a client’s concerns, then conduct an in-depth inspection — evaluating and assessing the situation to determine the best and most effective methods and treatment.
Once we have gathered all necessary information, we develop a tailored plan that addresses the specific needs and circumstances of the client's property. Our team is trained to use a variety of techniques, combining both preventative measures and targeted treatments to ensure long-term results. We believe in using environmentally responsible methods whenever possible, prioritizing the safety of our clients and their surroundings.
Following the implementation of our solution, we maintain open lines of communication with our clients, providing updates and answering any questions that may arise. Regular follow-ups are scheduled to monitor the effectiveness of the treatments and make adjustments as needed. We strive not only to eliminate current problems but also to prevent future infestations, empowering our clients with knowledge and strategies to maintain a pest-free environment.
At Tri-State Pest Control, our commitment to customer satisfaction drives us to deliver reliable and effective pest management services, ensuring peace of mind for every client we serve.
A key part of our IPM-aligned practice is the importance of the relationship and communication we develop with each client.
Clients are educated, aware and empowered through the knowledge and training they receive in workshops and educational sessions. This enables them to independently implement safe, effective, eco-friendly practices in the home and workplace.
Education in pest management and treatment can help prevent a small office nuisance from becoming a larger problem that your employees take home with them.
Our Project Management Services educate architects, engineers and construction teams on ways to design and build structures that prevent pest issues from the start.
A sound, sealed building is the foundation of a pest-free zone, and pest-proofing a structure should be part of any early planning stages. Our methods guarantee efficiency and sustainability.
To understand and treat pest issues, you must understand the nature of the pest. Our Forensic Specialist Team members are investigative “detectives” — examining photos and environmental details, determining behavioral patterns — in order to provide the most appropriate, effective pest solution.
Our team draws on years of firsthand experience, working on each case methodically: identifying the insect and bites, diagnosing the issue, pinpointing the cause, monitoring the situation and providing treatment.
This investigative process enables us to provide a long-term cure for your pest issues, rather than a temporary bandage.